MOVE Mobility SA Knowledge Base  FAQ

    FAQ

    •  Electric mobility
    •  Operation of charging stations
    •  Subscription
    •  Charging

    • How do I start the charging process with an RFID badge or the MOVE App?
    • Why does MOVE block CHF 60.00 on my TWINT account or credit card?
    • The charge does not start. What should I do?
    • How should I stop the charging process?
    • I don't manage to pull the cable out of the charging station. What should I do?
    • Why is CHF 0.00 not displayed as the tariff at the start of the charging process, even though my MOVE flex charging credit has not yet been fully used up?
    • Can I use the MOVE stations without a membership?
    • How can I contact MOVE Mobility?
    • Which type of cable should I use?
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