The charging station continues to recognize the charging process as active. Unlock the plug on the vehicle side and pull it out.
If this does not work:
1. Plug the cable back in on the vehicle side.
2. Press the plug on the station side firmly into the socket to ensure a correct connection.
3. Start the charging process again and end it shortly afterwards. The cable should now unlock.
If you have any further problems, please contact the MOVE hotline: 0800 29 29 29.