MOVE Mobility SA Knowledge Base  FAQ  Your Switch to JOYA  Account, App & Access Do I need to re-register, or is my existing MOVE account carried over automatically?

    Do I need to re-register, or is my existing MOVE account carried over automatically?

    Your account stays put and simply moves along with you. You download the new app, log in with your usual email address, and we link everything in the background. No new customer relationship - just a new face for your app.
    Published: 10/01/2026 8:39 am
    What are my cancellation options if the new offer doesn't work for me?
    Can I keep charging with my current MOVE badge, or do I need to order a new one?
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