Account, App & Access

• What happens to my account, my charging history, my RFID card, and any credit balance if I let the deadline pass?
• If I try to use the old app after the deadline, will I be redirected, locked out, or shown an error message?
• If I only re-register with JOYA after the switch - will my previous history be restored, or do I start as a new customer?
• Will my saved favorites (e.g. favorite stations) be kept?
• What are my cancellation options if the new offer doesn't work for me?
• Do I need to re-register, or is my existing MOVE account carried over automatically?
• Can I keep charging with my current MOVE badge, or do I need to order a new one?
• Will I find my usual charging stations unchanged in the JOYA app?
• When will my products/terms change, and will I be told beforehand?
• I still have MOVE flex credit - will it be kept and visible?
• Will the discounts on my MOVE comfort or MOVE flex plan stay the same (both plans lower the price compared to the base rate)?