MOVE Mobility SA Knowledge Base  FAQ  Your Switch to JOYA  Account, App & Access Will my saved favorites (e.g. favorite stations) be kept?

    Will my saved favorites (e.g. favorite stations) be kept?

    We can't say for sure just yet. During a similar switch in the past, some customers had to reset their favorites - worth keeping in mind, just in case the same happens here.
    Published: 10/01/2026 8:38 am
    If I only re-register with JOYA after the switch - will my previous history be restored, or do I start as a new customer?
    What are my cancellation options if the new offer doesn't work for me?
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