B2B Management
- Why do I see different B2B products on the new platform than my current ones?
- What changes about my current fleet offer (products/terms) with the switch?
- What are my cancellation options as a business customer if the new offer doesn't work for me?
- Do I need to do anything with my own (private or business) charging station so it stays visible on JOYA?
- Will my access to the B2B portal stay valid?
- Will I be migrated to the JOYA B2B portal automatically, and if so, when?
- Will login and multi-factor authentication stay the same when switching from the MOVE B2B portal to the JOYA B2B portal?
- Will my current settings from the MOVE B2B portal (including compensation rates per station, alerts like offline status) be kept in the JOYA B2B portal?
- Will the access permissions I've granted to third parties in the MOVE B2B portal (e.g. tenants, co-owners, or other users) carry over automatically to the JOYA B2B portal?
- Non deve fare nulla. Le carte di ricarica esistenti restano valide, e i Suoi conducenti riceveranno da noi un invito a utilizzare la nuova app JOYA - senza alcun obbligo.
- What do my drivers need to do themselves to keep charging (e.g. app update, re-registration)?
- What happens to the existing agreement covering my drivers' home-charging costs?
- What happens to the roles/permissions I've assigned to individual drivers?
- When will I, as a customer with a private charging station, be affected by the switch?
- When will my access to the B2B portal be switched over?
- Will my station's visibility in the JOYA network stay the same after the switch?
- Will the rate I charge my users for charging at my station change?
- Will the compensation I receive for operating my station change?
- Will anything change about who can access my charging station and how I manage that?